Effective Credit Conversations equips relationship managers with a systematic approach to learning about a customer’s business, developing—and then sharing—financial insights, and positioning approvals, counteroffers, and even declines in ways that strengthen relationships. Effective Credit Conversations begins with a short (one-hour) eLearning course that introduces the Credit Conversation Strategy, Omega Performance’s unique approach to building high-value
READ MORELoan Documentation prepares your lenders to thoroughly and accurately evidence business and consumer loan transactions by teaching them to identify the authorized signer (in the case of business loans), collect the appropriate documentation, and properly execute subordination and security agreements. Loan Documentation training comprises a two-module eLearning course that incorporates real-world examples to demonstrate the varying
READ MOREMinimizing and Managing Problem Loans teaches your organization’s lenders, underwriters, and analysts how to detect and evaluate early warning signs that a loan has potential weaknesses and may become problematic, so that they’re able to take the appropriate actions to mitigate the contributing factors and protect your financial institution. Minimizing and Managing Problem Loans comprises
READ MORECourse: Performance Planning Session The Performance Planning Session is a facilitated executive session designed to build organizational alignment as your financial institution prepares to launch a retail sales training program initiative centered on Omega Performance’s CON2ECT Customer Experience Model (or, in the case of credit unions, our CON2ECT Member Experience Model). The session is preceded
READ MOREBusiness Lending Fundamentals teaches your organization’s business lenders how to uncover borrowing needs and identify potential credit solutions for businesses that generate up to $5 million in revenue. Business Lending Fundamentals begins with a five-module eLearning course that emphasizes the asset conversion cycle as a framework for discovering and discussing borrowing needs. As they progress
READ MOREOur industry-leading Commercial Loans to Small Business course teaches your organization’s business bankers, lenders, analysts, and underwriters how to use the Decision Strategy™ to analyze lending opportunities with businesses that earn less than $15 million in annual revenue. This risk assessment-focused training solution begins with a comprehensive, seven-module eLearning course that first examines the asset
READ MOREFinancial Accounting for Lenders—ideal for anyone at your financial institution who must be able to understand and assess accrual-based financial statements—explores fundamental accounting and cash flow concepts from a lender’s perspective. The seven-module eLearning course begins with an exploration of the objectives and characteristics of quality financial reporting, and an examination of the revenue and
READ MOREBuilding Small Business Acumen introduces the business-related concepts and terminology that will help your organization’s small business bankers and branch managers have knowledgeable, meaningful conversations with small business owners. Building Small Business Acumen begins with a one-module eLearning course that emphasizes the importance of “thinking like a small business owner” when considering the challenges and
READ MOREEffective Credit Write-ups prepares your lenders and analysts to write high-quality, risk-focused credit analysis write-ups that adhere to your organization’s standards and expectations and expedite the loan approval process. Prior to this one-day, customized workshop, an Omega Performance facilitator will review your organization’s credit write-up template, and meet with you to discuss your organization’s specific
READ MORECollaborative Small Business Conversations teaches lenders how to leverage their knowledge of business-related concepts in order to conduct effective conversations with small business owners regarding cash management and borrowing needs. Collaborative Small Business Conversations begins with a short (2- to 3-hour) eLearning course that introduces the High-Impact Sales Process, a practical framework for preparing and
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