Course: Scorecard Coaching
Scorecard Coaching is a course in our bank management training program that prepares your branch managers to coach employees to improve their results by providing them with specific balanced feedback and assisting them in developing results-oriented action plans.
Scorecard Coaching begins with a short (1- to 2-hour) eLearning course, called Coaching Conversations, that introduces the Performance Pyramid—a simple framework for thinking about the skills, knowledge, and activities needed to achieve results—and The Coaching Model—a practical model that guides coaches through the steps to take before, during, and after a coaching session.
The eLearning course also explores specific high-impact coaching skills, including strategies for creating dialogue, providing balanced feedback, and working with employees to solve problems or obstacles to success.
Finally, participants are introduced to ACTion Planning and the important role it plays in ensuring that the successes and opportunities discussed during coaching sessions are further acted upon.
Upon successful completion of the eLearning course, participants attend the one-day Scorecard Coaching: Skills Application Lab. During this facilitated training event, participants apply the knowledge they’ve acquired as they prepare for and practice a coaching session based on an actual employee’s scorecard.
As they consider the results they’d like the employee to achieve, participants first identify the activities the employee must perform in order to achieve those results, and then the underlying skills and knowledge the employee must possess in order to successfully perform the activities.
They’ll be challenged to consider not only the steps the employee must take to achieve the desired results, but also the steps they, as managers, must take to help the employee gain the skills and knowledge needed in order to succeed.
The day culminates in a video-recorded skill practice, after which each participant receives detailed balanced feedback from peers and an Omega Performance coaching expert.
Download the Scorecard Coaching brochure to learn more about this course
Scorecard Coaching—Credit Union is also available