What’s the Cost of a Problem Loan?

What’s the Cost of a Problem Loan? A business owner comes in to your financial institution seeking a $2 million loan. She meets with one of your lenders, the underwriting process is completed, and the loan is approved. But what steps are you taking to ensure that your staff is appropriately evaluating industry, management, and

READ MORE

Get to Know the OmegaExpress Learning Libraries

Get to Know the OmegaExpress Learning Libraries OmegaExpress is an innovative credit training solution that delivers bite-size microlearning straight to business lenders’ mobile devices and desktops. Learn more about the four learning libraries that comprise this solution below, and more about OmegaExpress in general here. In My Experience No one becomes a business or commercial

READ MORE

Introducing Omega Performance’s New Microlearning!

Introducing OmegaExpress Microlearning Omega Performance has a new feature available for learners who have access to our four core credit courses. OmegaExpress, our new microlearning platform, allows learners to access quality credit training anywhere, any time, and on any device, enhancing sustainment of knowledge and encouraging learning extension. Deployed from the same Learning Management System

READ MORE

Making Up for Lost Experience

By 2025, many of your most seasoned employees will have retired or be retiring soon, and 75 percent of your workforce will be comprised of millennials. Though baby boomers, who are now in their late 60s and early 70s, have worked longer than previous generations, they are now beginning to retire at record rates. According

READ MORE

How to Improve Customer Service in the Banking Industry

How to Improve Customer Service in the Banking Industry After just one or two negative interactions with a financial services organization, customers might choose to take their business elsewhere. If this happens enough times, it can cause great losses to your organization. How can you create consistency in how your frontline staff interacts with customers

READ MORE

Benefits of Microlearning for Your Millennial Workforce

Benefits of Microlearning for Your Millennial Workforce According to a study by the Brookings Institution, millennials will make up 75 percent of the workforce by 2025—and according to this article from elearning industry, they have an average attention span of just 90 seconds. How can financial services organizations engage this generation of professionals to ensure

READ MORE

Omega Performance through the Ages: A Tradition of Innovation

Omega Performance through the Ages: A Tradition of Innovation Oftentimes our current clients come to us and say, “I still have a shelf full of your books,” or we meet new clients who say, “My manager took your training back in the day.” For more than 40 years, our clients have come to us because

READ MORE

What are the Best Courses to Become a Bank Manager?

What are the Best Courses to Become a Bank Manager? Considering continuing education for a bank manager? Whether your bank manager is new to their role or simply would benefit from more training, Omega Performance has courses to help your bank managers succeed. In addition to managing daily operations, bank managers are often responsible for

READ MORE

How to Turn Credit Skills Into Meaningful Conversations

When it comes to winning and expanding small business relationships, financial institutions are expecting more and more of their branch managers. At the community and regional banks, saving banks, and credit unions she consults with, there is a movement toward getting branch managers out of their branches and into the lucrative small business market, says

READ MORE

Top 4 Trends from the 2018 Retail Banking Conference

We had an amazing experience at the historic Broadmoor for the American Banker 2018 Retail Banking Conference. Our representatives from Omega Performance thoroughly enjoyed our time meeting and talking with those in the industry, as well as attending sessions. We came back with banking trends that we thought would be useful to share with you as you

READ MORE