Our 2018 Highlights

Our 2018 Highlights 2018 has been quite a successful year for Omega Performance, and we look forward to continuing to help your organization thrive as you continue to implement our industry-leading training solutions. Here are some of our highlights from 2018: In February we released our Effective Credit Conversations course to help your lenders bridge

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Does Your Bank Struggle to Find and Keep Quality Commercial Credit Analysts?

Does Your Bank Struggle to Find and Keep Quality Commercial Credit Analysts? Commercial credit analysts are in high demand. Smaller banks and credit unions in particular struggle to find and keep good candidates. Compounding the issue are two factors: Rurally-based banks—especially those with less than $10 billion in assets—don’t offer recent graduates and millennials the

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Post-Training Survey Results Released

Post-Training Survey Results Released Our annual Training Effectiveness Benchmarking Report summarizes real data from real learners around the globe who have taken one or more of our seven most popular eLearning courses. This year’s report includes information from our post-training survey—and a  follow-up survey conducted six months later—to provide a more in-depth picture of the

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What’s the Cost of a Problem Loan?

What’s the Cost of a Problem Loan? A business owner comes in to your financial institution seeking a $2 million loan. She meets with one of your lenders, the underwriting process is completed, and the loan is approved. But what steps are you taking to ensure that your staff is appropriately evaluating industry, management, and

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How to Improve Customer Service in the Banking Industry

How to Improve Customer Service in the Banking Industry After just one or two negative interactions with a financial services organization, customers might choose to take their business elsewhere. If this happens enough times, it can cause great losses to your organization. How can you create consistency in how your frontline staff interacts with customers

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What are the Best Courses to Become a Bank Manager?

What are the Best Courses to Become a Bank Manager? Considering continuing education for a bank manager? Whether your bank manager is new to their role or simply would benefit from more training, Omega Performance has courses to help your bank managers succeed. In addition to managing daily operations, bank managers are often responsible for

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How to Turn Credit Skills Into Meaningful Conversations

When it comes to winning and expanding small business relationships, financial institutions are expecting more and more of their branch managers. At the community and regional banks, saving banks, and credit unions she consults with, there is a movement toward getting branch managers out of their branches and into the lucrative small business market, says

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Reducing Frustration in the Lending Cycle

Reducing Frustration in the Lending Cycle It’s a scene that’s all too familiar. Having met with a prospective customer several times, your relationship manager has prepared and tendered a loan submission. Your underwriters have begun their review, but quickly find that it’s lacking the information they need to complete their analysis. They reach out to

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Attributes of Successful Small Business Lenders

Attributes of Successful Small Business Lenders Successful relationship managers wear many hats, and are able to blend their credit and conversation skills, in order to drive sales for their managers, get the right information to their underwriting team and please their customers. Here are some of the skills that successful small business lenders must have

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Bridge the Gap Between Lending and Sales

Bridging the Gap Between Lending and Sales Business lenders face challenges that those in typical sales roles do not. They have to qualify businesses to determine whether they can sell to them; assess business, industry, and financial risks; and uncover management’s strategies for addressing those risks. Business lenders must also have the requisite credit skills

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