Does Your Bank Struggle to Find and Keep Quality Commercial Credit Analysts?

Does Your Bank Struggle to Find and Keep Quality Commercial Credit Analysts? Commercial credit analysts are in high demand. Smaller banks and credit unions in particular struggle to find and keep good candidates. Compounding the issue are two factors: Rurally-based banks—especially those with less than $10 billion in assets—don’t offer recent graduates and millennials the

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Post-Training Survey Results Released

Post-Training Survey Results Released Our annual Training Effectiveness Benchmarking Report summarizes real data from real learners around the globe who have taken one or more of our seven most popular eLearning courses. This year’s report includes information from our post-training survey—and a  follow-up survey conducted six months later—to provide a more in-depth picture of the

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What’s the Cost of a Problem Loan?

What’s the Cost of a Problem Loan? A business owner comes in to your financial institution seeking a $2 million loan. She meets with one of your lenders, the underwriting process is completed, and the loan is approved. But what steps are you taking to ensure that your staff is appropriately evaluating industry, management, and

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How to Improve Customer Service in the Banking Industry

How to Improve Customer Service in the Banking Industry After just one or two negative interactions with a financial services organization, customers might choose to take their business elsewhere. If this happens enough times, it can cause great losses to your organization. How can you create consistency in how your frontline staff interacts with customers

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What are the Best Courses to Become a Bank Manager?

What are the Best Courses to Become a Bank Manager? Considering continuing education for a bank manager? Whether your bank manager is new to their role or simply would benefit from more training, Omega Performance has courses to help your bank managers succeed. In addition to managing daily operations, bank managers are often responsible for

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How to Turn Credit Skills Into Meaningful Conversations

When it comes to winning and expanding small business relationships, financial institutions are expecting more and more of their branch managers. At the community and regional banks, saving banks, and credit unions she consults with, there is a movement toward getting branch managers out of their branches and into the lucrative small business market, says

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Top 4 Trends from the 2018 Retail Banking Conference

We had an amazing experience at the historic Broadmoor for the American Banker 2018 Retail Banking Conference. Our representatives from Omega Performance thoroughly enjoyed our time meeting and talking with those in the industry, as well as attending sessions. We came back with banking trends that we thought would be useful to share with you as you

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Reducing Frustration in the Lending Cycle

Reducing Frustration in the Lending Cycle It’s a scene that’s all too familiar. Having met with a prospective customer several times, your relationship manager has prepared and tendered a loan submission. Your underwriters have begun their review, but quickly find that it’s lacking the information they need to complete their analysis. They reach out to

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Top 5 Ways to Make the Most of the Retail Banking Conference

The annual American Banker Retail Banking conference is fast approaching! The 2018 event will be held April 9th−11th in Colorado Springs, Colorado, at the historic Broadmoor. This year’s Retail Banking conference will focus on innovation, improving the customer experience, and adapting to regulatory changes. With so many great topics and speakers at such a beautiful

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Attributes of Successful Small Business Lenders

Attributes of Successful Small Business Lenders Successful relationship managers wear many hats, and are able to blend their credit and conversation skills, in order to drive sales for their managers, get the right information to their underwriting team and please their customers. Here are some of the skills that successful small business lenders must have

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