Creating Customer Connections
Register for the Course
What is Creating Customer Connections?
This blended learning solution begins with a short eLearning course that introduces the CON2ECT Customer Experience Model—a practical, six-step model designed to be used during every interaction. Following successful completion of the eLearning course, participants are eligible to attend the Creating Customer Connections: Skills Application Lab, a one-day, facilitated training event that provides an opportunity for intensive practice.
What will you learn by taking this course?
- Increase customer satisfaction, retention and loyalty by engaging customers in ways that differentiate the financial institution
- Efficiently explore and expedite the customer’s immediate request
- Recognize customer cues that may indicate the need for additional products and services
- Make quality referrals to partners within the branch and other lines of business
With Moody's Analytics eLearning:
- You will remain engaged in training, thanks to our interactive, multimedia lessons and quizzes
- You elevate your professional currency by completing a course from a globally recognized leader in the credit training space
- You develop skills you can immediately apply on the job, instantly transforming your performance
