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How to Improve Customer Service in the Banking Industry

How to Improve Customer Service in the Banking Industry After just one or two negative interactions with a financial services organization, customers might choose to take their business elsewhere. If this happens enough times, it can cause great losses to your organization. How can you create consistency in how your frontline staff interacts with customers


Train Your Banking Staff Using Adaptive Learning

Adaptive learning is a form of mastery-based instruction where learners get to focus on the skills they need to master, as opposed to taking an entire course that includes information they’ve acquired. This approach can lead to increased proficiency and higher levels of learner engagement. Unlike a conventional learning environment in which every learner must