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Your Road to Success Starts with Understand. Apply. Differentiate.

Your Road to Success Starts with Understand. Apply. Differentiate. A recent survey by Forrester Research revealed executives are four times more likely to positively respond to a business conversation than a product conversation. And yet those same executives estimate that less than 25 percent of their workforce is proficient in having that business conversation with

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Master the Asset Conversion Cycle

Master the Asset Conversion Cycle The Asset Conversion Cycle is made up of two separate and unique cycles that cover the short term, or working assets of the business, and the longer term assets of the business. Let’s examine both cycles more closely. The first cycle, and most important in my opinion, is the Operating

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Improve the Loan Approval Process by Implementing the Credit Decision Strategy

Improve the Loan Approval Process by Implementing the Credit Decision Strategy It’s true – having a credit decision strategy effectively improves the loan approval process. But before we delve into why this is so, we need to define the decision strategy. A credit decision strategy is a sequential process that is followed by successful lenders

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Making Training a Top Priority at Citizens Bank

Making Training a Top Priority at Citizens Bank Tom Earley is the Senior Vice President and head of Colleague Development for Business Banking at Citizens Bank, which is part of Citizens Financial Group, Inc., one of the nation’s oldest and largest financial institutions, with $132.2 billion in assets as of Dec. 31, 2015. Headquartered in

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Developing Your People to Create Better Efficiency

Developing Your People to Create Better Efficiency This is the second in a three-part series on what we see as the major challenges that banks must address in order to be as successful and as profitable as possible. Earlier, we talked about creating a consistent sales culture in the bank. Today, we’ll focus on how

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Connecting with Your Customers: A Q&A with Kelly Stroble from Yadkin Bank

Connecting with Your Customers: A Q&A with Kelly Stroble from Yadkin Bank Kelly Stroble, Director of Learning and Development for Yadkin Bank, the largest independent and community bank in North Carolina, has more than 30 years of experience in L&D within the banking industry, and specializes in sales, services and leadership development. I had a

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How Can You Create the Ultimate Emotional Connection with Your Customer?

How Can You Create the Ultimate Emotional Connection with Your Customer? Customer is king – that fact has been a constant regardless of your business. But treating customers like royalty has taken on even bigger meaning for the banking industry in recent years. Consumers typically choose their financial institutions based on which one has the

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Proud Partners of the BTCI Banking and Finance Innovation Conference, Hanoi, Vietnam.

Proud Partners of the BTCI Banking and Finance Innovation Conference, Hanoi, Vietnam We are consistently looking out for opportunities to collaborate with regional organisations that are committed to raising the standard of banking professionals. Hanoi-based Institute of Manpower, Banking and Finance (BTCI) organized an annual banking conference on 9th October 2015 in Hanoi- with the theme

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The Growing Non-performing Asset Problem in Indian Banks: An Intervention Plan

The Growing Non-performing Asset Problem in Indian Banks: An Intervention Plan We had recently published a blog post about our white paper – Building a Strong Credit Culture in India which not only discussed the various problems banks were facing globally that affected credit growth, but also emphasized what types of solutions these banks could

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Building a Strong Credit Culture in India

Building a Strong Credit Culture in India For financial institutions around the world it is more important than ever to ensure they are balancing asset growth while maintaining strong attention to the management of risk. This is being accomplished in successful banks around the world by focusing on the development of a strong credit culture

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