As one of the nation's most prominent banks facing the need to differentiate themselves in the crowded commercial lending market and to ensure a healthy credit culture, our client identified the need to augment its internal training programs with Omega's formal training solutions. Furthermore, the continuing acquisition-based growth strategy required a standardized program for training acquired bankers, new hires, and existing bankers to achieve nationwide quality consistency.
Omega Performance Solution:
Through in-depth assessments of existing enterprise-wide competencies, focus groups with senior credit officers and bank leadership, and reviews of the bank's credit policies and procedures, Omega was able to deliver a multi-faceted solution that successfully prepares bankers of all experience levels. The bank integrated the Omega Decision Strategy™
framework into it's credit policies and procedures while leveraging E-Learning, Webinars, Instructor-led Workshops, and the SimuStar credit training simulation platform to establish a robust training program, complete with detailed reporting that enables benchmarking and an internal certification process.
Today, the bank's new hire training program is considered the top training program in North America; furthermore, upon implementing Omega's training programs the bank reduced training costs substantially, largely due to a shift from internally-delivered workshops to Omega's interactive E-Learning courses.