22 July 2008

Credit

4 Benefits of Financial Accounting Knowledge

Your bank can achieve competitive advantage by ensuring that your commercial lenders all have a solid knowledge of financial accounting. Understanding how cash flows through a business is fundamental to sound commercial lending.

When lenders understand how financial accounting issues and practices affect the financial statements being analyzed, your bank benefits from:

• Improved loan quality through a better understanding of financial risks
  
• Reduced risk by promoting cash-based financial analysis
  
• Enhanced productivity through more efficient credit analysis
  
• Strengthened customer relationships through an improved ability to consult with customers
  

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Sales & Service

Build Product Knowledge Online

As competition grows and the demand for service quality increases, employees with customer contact must have the product knowledge and skills to serve the full range of your customers' needs. Online training offers a highly effective way to achieve product knowledge proficiency that delivers results.

A well-designed online product knowledge training program quickly prepares employees to speak confidently to customers about your bank's product attributes and benefits.

Online product knowledge training helps employees:

• Rapidly reach product knowledge proficiency
  
• Provide consistent, accurate product information to customers
  
• Build stronger customer relationships by conducting benefits-oriented conversations
  

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Leadership

Resistance to Change: How to Address It Effectively

One of the biggest barriers to successfully implementing a change initiative is staff's resistance to change. Strong resistance is typical. Most people are afraid of the unknown. Some may think things are just fine while others are inherently cynical about the change.

The best way to address resistance is through increased communication and education about the change. Communication should be frequent and with all stakeholders.

Strategic plans, policies, and procedures should be clearly articulated. Everyone should be encouraged to express their ideas for the plan as well as their concerns and frustrations.

When communication about the change is regular, authentic, and involves everyone on the team, resistance will decline and productivity will improve.

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New Blog for Bankers Debuts

Ideas You Can Bank On

Join our newest forum where banking experts Dr. Jerry Crigger and Mark Faircloth share advice, information, and the latest trends in financial services -- all aimed at helping you improve business performance.

Visit Omega's blog

Web Events You Won't Want to Miss

Leading People Through Change
Learn to build your change resilience, coach your people to commitment, and increase business results.

July 30, 2008
12:00 PM - 1:00 PM Eastern Time (U.S. & Canada)
More information and to register

U.S. Personal Tax Return Analysis

August 12, 14, 19, 2008
12:00 PM - 1:30 PM EDT 11:00 AM - 12:30 PM CDT 9:00 AM - 10:30 AM PDT
More information and to register

International Financial Reporting Standards
Learn why IFRS is a game changer for commercial lending in the U.S.

August 28, 2008
12:00 PM - 1:00 PM Eastern Time (U.S. & Canada)
More information and to register

New Solutions to Improve Business

Product Mastery Solution Set

Move beyond traditional product knowledge training with four new solutions that help you and your staff capture more sales opportunities, cross-sell more products and services, and retain more customers.

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Featured Papers

A New Era in Retail Financial Services

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Diagnosis: Cash-Ache Analyzing Business Borrowing Causes

See a key element of Omega's acclaimed Decision Strategy in action and gain insight into how to reduce analysis time, improve underwriting quality, and build more rewarding customer relationships in this complimentary eBook.
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