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Credit Publications—Credit Unions

Contact Center Edition
Strategies to deepen and widen member relationships

17 July 2008

Performance Improvement Tip

3 Ways You Can Increase Employee Loyalty

Loyal employees who consistently perform in ways that build and maintain profitable member relationships are the key to your credit union's success. Increase your employee loyalty by:

  • Providing continuing professional development. Ongoing education and training is crucial to employee retention. It helps staff to continually build and refine their skills, and perform more effectively on the job.
  • Coaching on a regular basis. Coaching accelerates and enhances peak performance, raises self-awareness, promotes self-development and self-confidence, and increases motivation - all of which lead to increased staff retention.
  • Recognizing and rewarding top performers. Recognition and reward are great motivators so never let a job well done go unnoticed. Acknowledge and celebrate individual and team successes.

Learn more about improving your credit union's performance ...

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