Credit and conversation skills training that fuels growth. Trusted by banks around the world since 1976.

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Meet Omega Performance in 90 seconds

Find out how we can help your banking institution grow through practical, scalable, and targeted blended training.

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Learn about our Credit, Conversations, and Coaching Curricula

Elevate your people with the industry's leading Credit, Conversations, and Coaching blended training programs.

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Three Training Curricula

CREDIT SKILLS

Critical skills to ensure your people understand financial principles and the comprehensive loan process - managing risk and improving portfolio quality by following the Omega Performance credit Decision Strategy™ framework.

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CONVERSATION SKILLS

Training that develops strong relationship-building skills - building high-quality customer experiences while increasing cross-sells, profitability, and improving referral quality.

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COACHING SKILLS

The secret weapon that multiplies training ROI. We empower your coaches and managers with formal coaching techniques that reinforce and sustain learning while promoting your unique culture.

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Blended Learning Formats

E-LEARNING COURSES

Understand core credit and conversation skills through scalable, tightly measured, self-paced online training.

Understand

SKILLS APPLICATION LABS

Apply knowledge to better serve your customers through live, group-based, case study driven lab experiences.

Apply

COACHING PROGRAMS

Differentiate your people through formal coaching that reinforces and sustains critical skills.

Differentiate

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