Upcoming Events

complimentary webinar
Unraveling the Mysteries of K-1s and Pass-Throughs: The Secret to Understanding U.S. Personal Tax Returns.
April 15, 2008, at 12 pm EDT
April 15, 2008, at 3 pm EDT
April 23, 2008, at 12 pm EDT
(All sessions are full.)

webinar series
Commercial Real Estate Loan Analysis: Improving Underwriting Skills for Today’s Credit Environment.
April 22, 24, 29 and May 1, 2008
at 12 pm EDT

complimentary webinar
Corporate Finance: Viewing Investment Decisions through Your Customers’ Eyes
May 15, 2008, at 12 pm EDT

webinar replay
The Profit Potential in Creating, Advancing, and Sustaining Customer Connections

webinar replay
Leadership Meltdown: Freeze - Wait - Reanimate. Master a three-step system for re-energizing when the heat is on

Successful Career-Pathing in the Call Center

Wednesday, June 21, 2006 at 12:00 p.m. EDT

Successful career-pathing in the Call Center is key to ensuring that you grow and retain the right staff. If you are responsible for taming agent turnover, justifying training dollars, or managing the impact attrition has on customer satisfaction, service level, and overall team performance, then this low-cost webinar is worth your investment. Benefit from the expert guidance of Omega’s Contact Center staff as they reveal key management practices and a framework for implementation.

More Information ...

Price: $95.00 per attendee