The Competitive Edge for Credit Unions Performance Improvement Tip Drive Business, Raise Member Loyalty with Product MasteryDriving business and raising member loyalty largely depend upon two critical skill sets: (1) quickly and accurately matching product features and benefits to member needs and (2) confidently communicating those solutions to members.
Learn more about improving your credit union's performance ... New Blog Debuts Ideas You Can Bank OnJoin our newest forum where financial services experts Dr. Jerry Crigger and Mark Faircloth share advice, information, and the latest trends in the financial services industry -- all aimed at helping you improve business performance. Web Events You Won't Want to Miss U.S. Personal Tax Return AnalysisAugust 12, 14, 19, 2008 International Financial Reporting Standards August 28, 2008 Quick Links Our Website | Events | Omega News | About Us | Complimentary Resources |
The Competitive Edge eNews
Tips and Techniques to Improve Performance
Thursday, July 31, 2008
Tuesday, July 29, 2008
The Competitive Edge for Banks Credit 3 Reasons to Identify Borrowing CauseWhy is determining borrowing cause so important to sound commercial lending? Why can't a lender just accept the borrower's reasons for seeking a loan? Because what the borrower says may not be the whole story. Identifying borrowing cause is crucial in commercial loans to business because it allows the lender to:
Learn more about improving credit performance ... Sales & Service Getting Performance Back on TrackA manager's job requires that he/she get the most out of his/her associates. When they do, associates are successful, and your bank is successful too. When ongoing performance issues exist, the challenge is to manage the issue and the associate and get performance back on track. To do this, managers must make sure that they have:
If performance still doesn't improve and a manager has done all of these things, then it's time to look at the associate's accountability.
Once a manager has the answers to these questions, it is time to plan for and conduct a close the gap meeting. The purpose of the meeting is to uncover the cause of the performance issue and identify in the associate a desire to change. Once this is accomplished, the manager and and associate can work together to resolve the performance issue and create an action plan. Learn more about improving sales and service performance ... Leadership Coach Leaders at All LevelsA great deal of evidence supports the effectiveness of coaching, yet few leaders and managers dedicate themselves to the task.
If these things are missing, an organization will not get the business results that it wants. Coaches must be held accountable for creating coaching conversations and action plans that drive behavioral change. Learn more about improving leadership performance ... New Blog for Bankers Debuts Ideas You Can Bank OnJoin our newest forum where banking experts Dr. Jerry Crigger and Mark Faircloth share advice, information, and the latest trends in financial services -- all aimed at helping you improve business performance. Web Events You Won't Want to Miss Leading People Through Change LAST CHANCE TO REGISTER! U.S. Personal Tax Return AnalysisAugust 12, 14, 19, 2008 International Financial Reporting Standards New Solutions to Improve Business Product Mastery Solution SetMove beyond traditional product knowledge training with four new solutions that help you and your staff capture more sales opportunities, cross-sell more products and services, and retain more customers. Find Out More ... Featured Papers A New Era in Retail Financial ServicesGet your complimentary copy of Omega's guide to harnessing the profit potential in creating, advancing, and sustaining customer connections. Diagnosis: Cash-Ache Analyzing Business Borrowing CausesSee a key element of Omega's acclaimed Decision Strategy in action and gain insight into how to reduce analysis time, improve underwriting quality, and build more rewarding customer relationships in this complimentary eBook. Quick Links ... Our Website | Events | Omega News | About Us | Complimentary Resources |
Thursday, July 24, 2008
The Competitive Edge for Community Banks Performance Improvement Tip Avoid Loan Documentation ProblemsInadequate loan documentation poses serious threats to your bank's profitability, credit quality, and reputation in the marketplace. Proper documentation procedures include more than just filling out the forms. Lenders must know what documents are required and why, be able to answer all questions about the loan they have made, and prove what they have done is in accordance with the law.
Learn more about improving community bank performance ... New Blog for Bankers Debuts Ideas You Can Bank OnJoin our newest forum where banking experts Dr. Jerry Crigger and Mark Faircloth share advice, information, and the latest trends in financial services -- all aimed at helping you improve business performance. Web Events You Won't Want to Miss Leading People Through ChangeLearn to build your change resilience, coach your people to commitment, and increase business results. July 30, 2008 12:00 PM - 1:00 PM Eastern Time (U.S. & Canada) U.S. Personal Tax Return AnalysisAugust 12, 14, 19, 2008 12:00 PM - 1:30 PM EDT 11:00 AM - 12:30 PM CDT International Financial Reporting StandardsLearn why IFRS is a game changer for commercial lending in the U.S. August 28, 2008 12:00 PM - 1:00 PM Eastern Time (U.S. & Canada) Featured Papers A New Era in Retail Financial ServicesAvailable for download now is Omega Performance's guide to harnessing the profit potential in creating, advancing, and sustaining customer connections. Get your complimentary copy now ... Diagnosis: Cash-Ache: Analyzing Business Borrowing CausesSee a key element of Omega's acclaimed Decision Strategy in action and gain insight into how to reduce analysis time, improve underwriting quality, and build more rewarding customer relationship in this complimentary eBook. Download NowDownload Now Quick Links Our Website | Events | Omega News | About Us | Complimentary Resources |
Tuesday, July 22, 2008
The Competitive Edge for Banks Credit 4 Benefits of Financial Accounting KnowledgeYour bank can achieve competitive advantage by ensuring that your commercial lenders all have a solid knowledge of financial accounting. Understanding how cash flows through a business is fundamental to sound commercial lending.
Learn more about improving credit performance ... Sales & Service Build Product Knowledge OnlineAs competition grows and the demand for service quality increases, employees with customer contact must have the product knowledge and skills to serve the full range of your customers' needs. Online training offers a highly effective way to achieve product knowledge proficiency that delivers results.
Learn more about improving sales and service performance ... Leadership Resistance to Change: How to Address It EffectivelyOne of the biggest barriers to successfully implementing a change initiative is staff's resistance to change. Strong resistance is typical. Most people are afraid of the unknown. Some may think things are just fine while others are inherently cynical about the change. Learn more about improving leadership performance ... New Blog for Bankers Debuts Ideas You Can Bank OnJoin our newest forum where banking experts Dr. Jerry Crigger and Mark Faircloth share advice, information, and the latest trends in financial services -- all aimed at helping you improve business performance. Web Events You Won't Want to Miss Leading People Through Change U.S. Personal Tax Return AnalysisAugust 12, 14, 19, 2008 International Financial Reporting Standards New Solutions to Improve Business Product Mastery Solution SetMove beyond traditional product knowledge training with four new solutions that help you and your staff capture more sales opportunities, cross-sell more products and services, and retain more customers. Find Out More ... Featured Papers A New Era in Retail Financial ServicesGet your complimentary copy of Omega's guide to harnessing the profit potential in creating, advancing, and sustaining customer connections. Diagnosis: Cash-Ache Analyzing Business Borrowing CausesSee a key element of Omega's acclaimed Decision Strategy in action and gain insight into how to reduce analysis time, improve underwriting quality, and build more rewarding customer relationships in this complimentary eBook. Quick Links ... Our Website | Events | Omega News | About Us | Complimentary Resources |
Thursday, July 17, 2008
The Competitive Edge for Credit Unions Performance Improvement Tip 3 Ways You Can Increase Employee LoyaltyLoyal employees who consistently perform in ways that build and maintain profitable member relationships are the key to your credit union's success. Increase your employee loyalty by:
Learn more about improving your credit union's performance ... Web Events You Won't Want to Miss Leading People Through Change |
Tuesday, July 15, 2008
The Competitive Edge for Banks Credit Coach For Credit QualityThere is much to be gained by everyone involved when effective coaching is applied to the process of analysis and decision making in a credit request. Learn more about improving credit performance ... Sales & Service Provide Outstanding Service by Tagging Additional Customer NeedsAfter a customer agrees to the solution you've recommended and you've tied up next steps, your goal should be to figure out what to do with all of the additional needs you noted and confirmed earlier in the conversation. Learn more about improving sales and service performance ... Leadership Change Model: Three Stages To Success (Part 3)Change is inevitable - and the key to success is adaptability. If you've lived through change, then you already know that it occurs one person at a time. If you can bring people through change individually, you can manage change successfully. Stage 3: Sustain Help each individual build "change muscle." Since it's easy for people to fall back into old habits or lose sight of why change is needed, apply four skills:
Changes happen at the individual level, and coaching is an effective way to influence behavior. "Change muscle" enables you to navigate change more easily. Cultivate your change resilience and you'll be ready for anything. Learn more about improving leadership performance ... One-Day Workshop Advanced Cash FlowSydney, Australia July 22, 2008 - Melbourne, Australia July 23, 2008 Web Events You Won't Want to Miss Leading People Through Change U.S. Personal Tax Return AnalysisAugust 12, 14, 19, 2008 New Solutions to Improve Business Product Mastery Solution SetMove beyond traditional product knowledge training with four new solutions that help you and your staff capture more sales opportunities, cross-sell more products and services, and retain more customers. Find Out More ... Featured Papers A New Era in Retail Financial ServicesGet your complimentary copy of Omega's guide to harnessing the profit potential in creating, advancing, and sustaining customer connections. Diagnosis: Cash-Ache Analyzing Business Borrowing CausesSee a key element of Omega's acclaimed Decision Strategy in action and gain insight into how to reduce analysis time, improve underwriting quality, and build more rewarding customer relationships in this complimentary eBook. Quick Links ... Our Website | Events | Omega News | About Us | Complimentary Resources |
Thursday, July 10, 2008
The Competitive Edge for Contact Centers Today's Tip Achieve Service Excellence in 5 StepsYour contact center agents are expected to provide excellent service to your customers, but how can you be sure they are delivering it on a consistent basis?
Learn more about improving contact center performance ... Web Events You Won't Want to Miss Leading People Through ChangeLearn to build your change resilience, coach your people to commitment, and increase business results. New Solutions to Improve Business Performance Product Mastery Solution SetMove beyond traditional product knowledge training with four new solutions that help you and your staff capture more sales opportunities, cross-sell more products and services, and retain more customers. Come See Omega ICCM Canada Conference & ExpoWhen: October 8, 2008 Quick Links Our Website | Events | Omega News | About Us | Complimentary Resources |
Tuesday, July 08, 2008
The Competitive Edge for Banks Credit Evaluating Assets and Income - 4 Key Issues to Focus OnIn last week's issue of The Competitive Edge for Banks, we shared a simple, five-part test you can use to determine which assets deserve careful analysis when making commercial loans to small businesses.
If all of these questions can be answered positively, then you have a viable, reasonable, and reliable form of repayment. If you turn up any negative answers, or if you have doubts about an answer, you may want to consider other forms of collateral or sources of repayment. Learn more about improving credit performance ... Sales & Service Bring About Positive Change in the Customer Experience through CoachingCoaching is one powerful tool that can help bring about positive change in the customer experience, and can help your sales and service organization leap forward quickly without slipping backwards.
Learn more about improving sales and service performance ... Leadership Change Model: Three Stages To Success (Part 2)Change is inevitable - and the key to success is adaptability. If you've lived through change, then you already know that it occurs one person at a time. If you can bring people through change individually, you can manage change successfully.
Look for Stage 3: Sustain in next week's edition of The Competitive Edge for Banks.
Learn more about improving leadership performance ... One-Day Workshop Advanced Cash FlowSydney, Australia July 22, 2008 - Melbourne, Australia July 23, 2008 Web Events You Won't Want to Miss Leading People Through Change U.S. Personal Tax Return AnalysisAugust 12, 14, 19, 2008 New Solutions to Improve Business Product Mastery Solution SetMove beyond traditional product knowledge training with four new solutions that help you and your staff capture more sales opportunities, cross-sell more products and services, and retain more customers. Find Out More ... Featured Papers A New Era in Retail Financial ServicesGet your complimentary copy of Omega's guide to harnessing the profit potential in creating, advancing, and sustaining customer connections. Diagnosis: Cash-Ache Analyzing Business Borrowing CausesSee a key element of Omega's acclaimed Decision Strategy in action and gain insight into how to reduce analysis time, improve underwriting quality, and build more rewarding customer relationships in this complimentary eBook. Quick Links ... Our Website | Events | Omega News | About Us | Complimentary Resources |
Tuesday, July 01, 2008
The Competitive Edge for Banks Credit Lending to Small Businesses? Assets You Should Analyze.The guaranty and personal assets of the owner support many commercial loans made to small businesses. Although most will be repaid from the business cash flow, some may be repaid from the conversion of the owner or guarantor's personal assets to cash.
If the answer to any of these questions is yes, you should continue your analysis by focusing on four key issues: value, stability, liquidity, ownership, and control. Learn more about improving credit performance ... Sales & Service Explore A Customer's Overall Financial Picture To Advance The ConnectionEveryone has an overall financial picture that includes immediate and emerging needs, usually relationships with more than one source of financial products and services, and future needs. Learn more about improving sales and service performance ... Leadership Change Model: Three Stages To Success (Part 1)Change is inevitable - and the key to success is adaptability. If you've lived through change, then you already know that it occurs one person at a time. If you can bring people through change individually, you can manage change successfully.
Look for Stage 2: Customize and Implement in next week's edition of The Competitive Edge for Banks. Learn more about improving leadership performance ... One-Day Workshop Advanced Cash FlowSydney, Australia July 22, 2008 - Melbourne, Australia July 23, 2008 Web Events You Won't Want to Miss Leading People Through Change U.S. Personal Tax Return AnalysisAugust 12, 14, 19, 2008 New Solutions to Improve Business Product Mastery Solution SetMove beyond traditional product knowledge training with four new solutions that help you and your staff capture more sales opportunities, cross-sell more products and services, and retain more customers. Find Out More ... Featured Papers A New Era in Retail Financial ServicesGet your complimentary copy of Omega's guide to harnessing the profit potential in creating, advancing, and sustaining customer connections. Diagnosis: Cash-Ache Analyzing Business Borrowing CausesSee a key element of Omega's acclaimed Decision Strategy in action and gain insight into how to reduce analysis time, improve underwriting quality, and build more rewarding customer relationships in this complimentary eBook. Quick Links ... Our Website | Events | Omega News | About Us | Complimentary Resources |