19 December 2008 Year-End Edition From all of us at Omega Performance, thank you for being a loyal subscriber of the Competitive Edge eNews. We hope the tools, tips, and techniques we shared throughout the past year were helpful to you and your business. Coming in 2009! Australia/New Zealand Public Seminars New Publications 2008 eBook New Resources 2008 Podcast
Webcasts 2008 - Replays Sustaining Learning Beyond the Training Event Omega News 2008 09.15 - Save Money, Boost Productivity: Call Center Professionals Learn How at ICCM Canada 2008 Quick Links ... Our Website | Our Blog | Events | Omega News | About Omega | Complimentary Resources |
The Competitive Edge eNews
Tips and Techniques to Improve Performance
Friday, December 19, 2008
Thursday, October 16, 2008
The Competitive Edge for Credit Unions Performance Improvement Tip Product Mastery: What It Is and Why Your Employees Need ItProduct mastery is a fun, flexible way for you to help your employees become more confident, proactive, and knowledgeable when engaging in solutions-oriented discussions with members. Product mastery is the ideal training methodology for employees who must:
Learn more about improving your credit union's performance ... U.S. Public Seminar Minimizing Problem Loans Web Event Replays International Financial Reporting Standards What Kind of Executive Coach Are You? Sustaining Learning Beyond the Training Event QuickLinks Our Website | Our Blog | Events | Omega News | About Us | Complimentary Resources |
Tuesday, October 14, 2008
The Competitive Edge for Banks Credit IFRS - Implications for Commercial LendersConvergence to International Financial Reporting Standards (IFRS) from U.S. GAAP accounting will have ramifications for the knowledge and skills required of commercial lenders and analysts. Recent trends and events appear to make this change inevitable in the U.S.
The long-term global impact is that within 10 years, we may have a much more universally accepted approach to business accounting. Lenders and institutions who can successfully adapt to a new mind set for financial reporting will have a competitive advantage in booking high-quality assets. Want to learn more? View a replay of our webcast, IFRS: A Game Changer for Commercial Lending. Learn more about improving credit performance ... Sales & Service Optimizing Lean Staffs Through TrainingTraining is often one of the first things to be cut by banks in difficult times, yet optimal employee performance continues to be the most important factor in achieving business results -- especially during economic downturns.
Learn more about improving sales and service performance ... Leadership Change Management 101Not surprisingly, people don't adapt to change easily -- and part of that is the way in which the change is communicated. Most organizations indicate why the change is being made in terms of what it will do for organization, with no expansion into what it will mean to the employees. Learn more about improving leadership performance ... Visit Omega's Blog Today! Keep up with Omega's bloggers by visiting Ideas You Can Bank On, Opinions on Improving Performance in Financial Services. Public Seminars Advanced Cash Flow
Coaching For Credit Quality
Minimizing Problem Loans
Leading and Coaching Your People Through Change
New Articles "When You Are Up to your Waist in Alligators it is Hard to Remember You Started Out to Drain the Swamp" or, "Remember When Real Estate Loans Made Us Lots of Money?"
Knowledge Currency
Quick Links ... Our Website | Our Blog | Events | Omega News | About Omega | Complimentary Resources |
Wednesday, October 08, 2008
The Competitive Edge for Contact Centers Today's Tip Product Knowledge Reference Tool Keeps the Customer KingThe challenge for keeping up with product knowledge in the contact center has always been there but it is exacerbated now by shortened product life cycles, agent turnover, and an increasingly competitive marketplace. This is happening worldwide and in all industries.
Benefits you can expect with an effective tool -- besides increased customer satisfaction -- include:
Learn more about improving contact center performance ... Come See Omega ICCM Canada Conference & ExpoWhen: October 8, 2008 Quick Links Our Website | Events | Omega News | About Us | Complimentary Resources |
Tuesday, October 07, 2008
The Competitive Edge for Banks Credit Judgment DayExcerpted from Ideas You Can Bank On. Blog post authored by Omega Performance's Vicki Martell. This past weekend, my husband and I were visiting friends in the San Francisco Bay Area. While we had both lived there in the past, we brought along our recently-acquired portable GPS, "just in case." These things are incredible devices. We have used ours to navigate to some pretty obscure locations. They somehow know exactly where you are, the direction you're traveling, the names of streets, intersections, points of interest and exact location of nearly every individual address in the world. I could go on and on, I'm so impressed. Visit Ideas You Can Bank On to read Vicki's post in its entirety. Learn more about improving credit performance ... Sales & Service Think "Small"According to Barlow Research, financial institutions are placing a heightened emphasis on management of the small business customer experience, measuring client satisfaction, and developing strategies to meet the changing customer experiences. How well prepared are your business bankers with the skill set needed to capture new business, or expand the existing business and bottom line increase deposits? To capitalize on business banking opportunities, relationship managers and business bankers have to develop a very strong, robust list that includes Centers of Influence. From here they need to know how to work with their COIs and ask them to:
The goal is not to cold call, but to use the COIs to build a prospect list. Relationship managers and business bankers should regularly evaluate the quality of their current COI relationships, and build action steps so they have an active and excellent list to work with. They should then work on getting referrals from the COIs and building their prospect list, and then prioritizing who to call first. Once they do this, they are prepared to call the prospect with a compelling reason to capture the appointment.
Learn more about improving sales and service performance ... Leadership Jump Start Your Coaching CultureExecutives realize the importance of coaching because there is ample data to prove the correlation between coaching and the retention of talent and the growth of their organizations.
What if your bank hasn't implemented these three required steps and is finding that coaching hasn't taken off as planned? It's not too late. Many organizations re-launch coaching activities now that they have a better understanding of what's necessary to make it work. How is this best accomplished? Executives should take advantage of dedicated management gatherings to do the following:
Jump start your coaching culture with these guidelines to get you back on the road to business results. Learn more about improving leadership performance ... Public Seminars Advanced Cash Flow
Coaching For Credit Quality
Minimizing Problem Loans
Leading and Coaching Your People Through Change
New Articles "When You Are Up to your Waist in Alligators it is Hard to Remember You Started Out to Drain the Swamp" or, "Remember When Real Estate Loans Made Us Lots of Money?"
Knowledge Currency
Quick Links ... Our Website | Our Blog | Events | Omega News | About Omega | Complimentary Resources |