Upcoming Events

complimentary webinar
Unraveling the Mysteries of K-1s and Pass-Throughs: The Secret to Understanding U.S. Personal Tax Returns.
April 15, 2008, at 12 pm EDT
April 15, 2008, at 3 pm EDT
April 23, 2008, at 12 pm EDT
(All sessions are full.)

webinar series
Commercial Real Estate Loan Analysis: Improving Underwriting Skills for Today’s Credit Environment.
April 22, 24, 29 and May 1, 2008
at 12 pm EDT

complimentary webinar
Corporate Finance: Viewing Investment Decisions through Your Customers’ Eyes
May 15, 2008, at 12 pm EDT

webinar replay
The Profit Potential in Creating, Advancing, and Sustaining Customer Connections

webinar replay
Leadership Meltdown: Freeze - Wait - Reanimate. Master a three-step system for re-energizing when the heat is on

Creating a Sales Culture – A Comprehensive Action Plan

Wednesday, November 15, 2006
12:00 - 1:30 p.m. EST
Register Now!

In this 90-minute, interactive web conference, you’ll learn:

• How a sales culture enhances your organization’s brand in the marketplace
• The necessary steps to building a sales culture in the contact center
• The resources and tools required to succeed

Audience
Contact Center managers, team leaders, and group managers

Abstract
For existing customers who don't visit your branches and prospective customers who need products and services but don't know whom to call, the contact center is a crucial sales channel. Your contact center agents have tremendous power, perhaps more than any other employee, when it comes to broadening relationships with customers through sales; especially those customers your company may never see face-to-face.

Creating a sales culture in your contact center may sound daunting, but it really isn't. With the proper plan in place, you can move from being purely a service center to a profit center that meets customer needs through the sale of appropriate products and services. Building on the fundamentals offered in our complimentary webcast held October 18, 2006, Connie Hritz, Omega Performance’s senior vice president of research and development, will detail what it takes to create a results-producing sales culture in the contact center environment.

Objectives

• Define what a true sales culture is in the contact center environment
• Discuss how to gain commitment from agents to broaden customer relationships through sales
• Identify the steps to developing agents' sales skills

Benefits to Your Organization

• Deepened customer relationships
• Increased customer and employee satisfaction
• Improved sales and service results