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Upcoming Events
complimentary webinar
Unraveling the Mysteries of K-1s and Pass-Throughs: The Secret to Understanding U.S. Personal Tax Returns.
April 15, 2008, at 12 pm EDT
April 15, 2008, at 3 pm EDT
April 23, 2008, at 12 pm EDT
(All sessions are full.)
webinar series
Commercial Real Estate Loan Analysis: Improving Underwriting Skills for Today’s Credit Environment.
April 22, 24, 29 and May 1, 2008
at 12 pm EDT
complimentary webinar
Corporate Finance: Viewing Investment Decisions through Your Customers’ Eyes
May 15, 2008, at 12 pm EDT
webinar replay
The Profit Potential in Creating, Advancing, and Sustaining Customer Connections
webinar replay
Leadership Meltdown: Freeze - Wait - Reanimate. Master a three-step system for re-energizing when the heat is on
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Coaching: Next Level Performance
Wednesday, August 16, 2006
12:00 - 1:30 pm EDT
Fee: $95 USD
Register Now!
In this 90-minute webinar, you’ll
- Understand why agents may be resistant to performance-based coaching
- Learn to identify what resistant behaviors sound and look like
- Learn to execute techniques to overcome resistant behaviors for more effective coaching sessions
Audience
Contact center directors, managers, team leaders, and HR executives
Abstract
Even the most experienced coaches come up against resistance in coaching. When coaching is fair, specific, objective and based on behaviors, the coach can feel comfortable that he or she is acting in the best interest of the employee and the company.
Composure in the throes of resistance comes from being confident in the coaching approach you’re applying. Coaching: Next Level Performance will empower you to move forward without questioning your resolve or wavering under the pressure of pushback. Join the webinar to identify tips and techniques for bolstering your approach to resistance.
Objectives
- Identify the different types of resistance coaches may encounter
- Discuss techniques for addressing resistance
- Understand ways to hone skills to feel more confident and in control
Benefits to Your Organization
- More successful coaching interactions
- Improved behaviors in the coaching exchange
- Translation of coaching activities to job performance
- Increase speed to productivity
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