Upcoming Events

complimentary webinar
Unraveling the Mysteries of K-1s and Pass-Throughs: The Secret to Understanding U.S. Personal Tax Returns.
April 15, 2008, at 12 pm EDT
April 15, 2008, at 3 pm EDT
April 23, 2008, at 12 pm EDT
(All sessions are full.)

webinar series
Commercial Real Estate Loan Analysis: Improving Underwriting Skills for Today’s Credit Environment.
April 22, 24, 29 and May 1, 2008
at 12 pm EDT

complimentary webinar
Corporate Finance: Viewing Investment Decisions through Your Customers’ Eyes
May 15, 2008, at 12 pm EDT

webinar replay
The Profit Potential in Creating, Advancing, and Sustaining Customer Connections

webinar replay
Leadership Meltdown: Freeze - Wait - Reanimate. Master a three-step system for re-energizing when the heat is on

Getting Employee Performance Back on Track
Turn Poor Performers Around with Coaching

• Wednesday, July 19, 2006 - new date!
  12:00 – 1:30 PM EDT
  Fee: $95
• Register Now

Audience
Managers at all levels who deal with employee performance issues

Abstract
One of the most challenging aspects of any manager’s job is dealing with resistant behavior and less-than-acceptable job performance. Join our interactive web conference and gain new insights into how to compassionately—and successfully— confront sub-par and/or resistant behavior.

Omega Performance’s Margie Kensil, senior vice president and Practice Director for Sales and Service, will lead you through a discussion of what works—and what doesn’t—when faced with the leadership challenge of maximizing individual and team performance by getting employee performance back on track. Margie will reveal key steps for ensuring that the employee understands where the performance gap is, and accepts that the responsibility for change resides within him or her. This leads to appropriate role clarity—you become the supporter of change and the employee becomes the enabler of change. Getting Employee Performance Back on Track will equip you with the tools and techniques to neutralize challenging situations and reduce your level of stress when confronting performance issues.

Objectives

• Recognize the difference between coaching conversations and conversations to close a performance gap
• Discover how the techniques of Powerful Telling and Asking can be employed to keep a potentially tense conversation on track
• Clarify the manager’s critical accountabilities in successful coaching sessions
• Choose the most effective responses to use in addressing typical types of employee resistance

Benefits to Your Organization

• Maximized potential of each person – strength at every position
• More collaborative problem-solving and team performance
• Improved employee motivation, productivity, and retention
• Enhanced employee experience, which directly links to a more satisfactory customer experience