Upcoming Events

complimentary webinar
Unraveling the Mysteries of K-1s and Pass-Throughs: The Secret to Understanding U.S. Personal Tax Returns.
April 15, 2008, at 12 pm EDT
April 15, 2008, at 3 pm EDT
April 23, 2008, at 12 pm EDT
(All sessions are full.)

webinar series
Commercial Real Estate Loan Analysis: Improving Underwriting Skills for Today’s Credit Environment.
April 22, 24, 29 and May 1, 2008
at 12 pm EDT

complimentary webinar
Corporate Finance: Viewing Investment Decisions through Your Customers’ Eyes
May 15, 2008, at 12 pm EDT

webinar replay
The Profit Potential in Creating, Advancing, and Sustaining Customer Connections

webinar replay
Leadership Meltdown: Freeze - Wait - Reanimate. Master a three-step system for re-energizing when the heat is on

Creating a Sales Culture - First Steps

Wednesday, October 18, 2006
12:00 - 1:00 pm EDT
Register Now!

Audience
Contact Center managers, team leaders, and group managers

Abstract
For existing customers who don't visit your branches and prospective customers who need products and services but don't know whom to call, the contact center is a crucial sales channel. Your contact center agents have tremendous power, perhaps more than any other employee, when it comes to deepening relationships with customers your organization may never see face-to-face.

Creating a sales culture in your contact center may sound daunting, but it really isn't. With the proper plan in place, you can move from being purely a service center to a profit center that meets the additional needs of customers by offering appropriate products and services. Join our webcast to learn what it takes to create a results-producing sales culture in the contact center environment.

Objectives

• Define what a true sales culture is in the contact center environment
• Discuss how to gain commitment from agents to broaden customer relationships through sales
• Identify the steps to developing agents' sales skills

Benefits to Your Organization

• Gain insight as to how a sales culture benefits your customers, agents, and the organization as a whole
• Gain awareness of best practice approaches through client examples
• Lay the groundwork for moving forward in building a sales culture