Upcoming Events

complimentary webinar
Unraveling the Mysteries of K-1s and Pass-Throughs: The Secret to Understanding U.S. Personal Tax Returns.
April 15, 2008, at 12 pm EDT
April 15, 2008, at 3 pm EDT
April 23, 2008, at 12 pm EDT
(All sessions are full.)

webinar series
Commercial Real Estate Loan Analysis: Improving Underwriting Skills for Today’s Credit Environment.
April 22, 24, 29 and May 1, 2008
at 12 pm EDT

complimentary webinar
Corporate Finance: Viewing Investment Decisions through Your Customers’ Eyes
May 15, 2008, at 12 pm EDT

webinar replay
The Profit Potential in Creating, Advancing, and Sustaining Customer Connections

webinar replay
Leadership Meltdown: Freeze - Wait - Reanimate. Master a three-step system for re-energizing when the heat is on

Developing Business through Product Mastery at the Frontline
How to Enhance Product Knowledge and Build Credibility Among Your Staff

Tuesday, October 10, 2006
12:00 - 1:00 pm EDT
Register Now!

Audience
Managers and team leaders at all levels who are responsible for improving the product knowledge capabilities of their staff

Abstract
Retaining and growing customer relationships are dependent on the ability of contact personnel to communicate information clearly and accurately. A primary requirement for success is how credible frontline sales and service providers sound when discussing product and service solutions to prospective and existing customers. Employees must be able to retain information, retrieve it when it is needed and employ it in the appropriate context of a conversation. Not an easy task, considering the plethora of products and services available within each line of business. Join the webcast to learn about Omega’s approach to product mastery and how it can improve results at all levels of your organization.

Objectives

• Identify how adults best learn product and service information
• Review the research Omega Performance has done to aid in its development of a product mastery approach
• Review the ongoing case studies that substantiate the methodology

Benefits to Your Organization

• Increased customer satisfaction and retention
• Improved customer service and sales results
• More competent, confident sales and service providers