Comprehensive Action Plan for Building a Results-Producing Sales Culture in the Call Center Offered Through Web Conference by Omega Performance

Expert to Reveal Management Strategies on 15 November 2006

CHARLOTTE, NC, October 16, 2006—Omega Performance announced today that Connie Hritz, senior vice president of research and development, will lead an in-depth, 90-minute web conference entitled: Creating a Sales Culture—A Comprehensive Action Plan. Call center managers and team leaders will learn how a sales culture enhances their organization’s brand in the marketplace, the necessary steps to building a sales culture in the call center, and the resources and tools required to succeed. The web conference will be held Wednesday, November 15, 2006, at 12:00 PM EST.

"Creating a sales culture in the call center environment presents managers and leaders with a number of challenges, all of which can be overcome with a proper plan for moving forward," said Hritz. "This web conference will give them a detailed, step-by-step plan for building a sales culture that enables their call center agents to deepen customer relationships, increase customer loyalty and satisfaction, and improve overall sales and service results."

To register for the web conference, visit http://www.omega-performance.com. Creating a Sales Culture—A Comprehensive Action Plan is one in a series of web-based events Omega Performance is hosting in 2006 .

About Omega Performance
Omega Performance has enabled more than 2,500 firms worldwide to drive and sustain improved business results. The company is a wholly owned subsidiary of Informa plc (INF on the London Stock Exchange), the leading international provider of specialist information and services for the academic and scientific, professional, and commercial business communities. Informa has over 150 offices in more than 40 countries and employs over 7,000 staff around the world. Omega Performance is headquartered in Charlotte, N.C., USA, with major offices in Australia, Canada, China, Greece, Nigeria, Singapore, South Africa, and the United Kingdom.