Learn How to Improve Sales and Customer Satisfaction through Product Mastery

Omega Performance to Reveal Proven Business Development Strategies During 10 October 2006 Webcast

CHARLOTTE, NC, September 20, 2006 -- Omega Performance announced today that Margie Kensil, senior vice president and director of strategic sales and service, and Jan Abrams, senior project manager, will lead a complimentary, 60-minute webcast entitled: Developing Business through Product Mastery at the Frontline—How to Enhance Product Knowledge and Build Credibility Among your Staff. The webcast will be held Tuesday, October 10, 2006 at 12:00 PM EDT.

Managers and team leaders who are responsible for improving the product knowledge capabilities of their staff will learn how to build product competency and increase communication competency, improve customer satisfaction through product mastery techniques, and accelerate speed to product mastery and retention. To register for the webcast, visit http://www.omega-performance.com.

"Omega Performance’s approach to product mastery can increase business results at the all-important point of customer contact," said Kensil. "This webcast will demonstrate how product mastery helps to retain and grow customer relationships, and introduce attendees to our methodology that has helped organizations develop skills in product knowledge that far surpass traditional memorization techniques."

Developing Business through Product Mastery at the Frontline—How to Enhance Product Knowledge and Build Credibility Among your Staff is one in a series of web-based events Omega Performance is hosting in 2006.

About Omega Performance
Omega Performance has enabled more than 2,500 firms worldwide to drive and sustain improved business results. The company is a wholly owned subsidiary of Informa plc (INF on the London Stock Exchange), the leading international provider of specialist information and services for the academic and scientific, professional, and commercial business communities. Informa has over 150 offices in more than 40 countries and employs over 7,000 staff around the world. Omega Performance is headquartered in Charlotte, N.C., USA, with major offices in Australia, Canada, China, Greece, Nigeria, Singapore, South Africa, and the United Kingdom.