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Business Lending Fundamentals Enhances Bankers’ Success
In Small Business and Mid-Market Lending Arenas

Charlotte, N.C., September 9, 2004—Omega Performance, worldwide partner to results-driven leaders in financial services, announces the release of Business Lending Fundamentals—a foundational training program for customer contact staff who are responsible for originating viable business credit relationships.

Business Lending Fundamentals teaches staff how to efficiently and confidently communicate with business borrowers to understand their credit needs, obtain the right information needed for underwriting, apply high-impact analytical skills, and present effective credit solutions. The knowledge of business lending issues gained through the coursework also helps staff to have more productive communication with central underwriting resources.

"Building lending relationships with small and mid-sized businesses is becoming more of strategic priority for many financial institutions," explained Juan Gutierrez, president and chief executive officer of Omega Performance. "Business Lending Fundamentals gives front-line bankers the tools they need to conduct the kinds of credit conversations with borrowers and underwriters that result in a profitable, low-risk business loan portfolio."

About Omega Performance
Omega Performance has enabled more than 2,500 firms worldwide to drive and sustain improved business results. The company is a wholly owned subsidiary of Informa plc (INF on the London Stock Exchange), the leading international provider of specialist information and services for the academic and scientific, professional, and commercial business communities. Informa has over 150 offices in more than 40 countries and employs over 7,000 staff around the world. Omega Performance is headquartered in Charlotte, N.C., USA, with major offices in Australia, Canada, China, Greece, Nigeria, Singapore, South Africa, and the United Kingdom.