Omega Performance Call Center Action Plan Revealed During 30 August 2006 Webcast

Learn how to build a positive image, shape internal perception, and maximize the potential of this powerful delivery channel.

CHARLOTTE, NC, August 1, 2006 -- Omega Performance announced today that Anne Ivey, senior vice president and contact center director, and Connie Hritz, senior vice president of research and development will lead a complimentary 60-minute webcast "Is Your Call Center Aligned or Maligned? Six Actions to Maximize Its Potential." The webcast will be held Wednesday, August 30, 2006 at 12:00 PM EDT.

Call center directors, managers, and team leaders will learn six clear-cut steps for ensuring that the call center is aligned with the rest of the company, supporting corporate productivity and profitability objectives, and respected for its sales and customer service contributions. Attendees will leave the one-hour session understanding how to successfully partner with other delivery channels within the company, deliver an enhanced customer experience, adhere to the corporate brand promise, and increase customer loyalty. To register for the webcast, visit http://www.omega-performance.com.

"Aligning the call center with other areas of the organization increases customer satisfaction, employee morale, and the bottom line," said Omega Performance's Ivey. "This webcast will help attendees better understand the role their center plays in the overall corporate strategy and how to make visible, reinforce, and enhance the call center's value to the other lines of business.”

"Is Your Call Center Aligned or Maligned?" is one in a series of web-based events Omega Performance is hosting in 2006.

About Omega Performance
Omega Performance has enabled more than 2,500 firms worldwide to drive and sustain improved business results. The company is a wholly owned subsidiary of Informa plc (INF on the London Stock Exchange), the leading international provider of specialist information and services for the academic and scientific, professional, and commercial business communities. Informa has over 150 offices in more than 40 countries and employs over 7,000 staff around the world. Omega Performance is headquartered in Charlotte, N.C., USA, with major offices in Australia, Canada, China, Greece, Nigeria, Singapore, South Africa, and the United Kingdom.