Call Center Webinar Reveals Career Pathing Strategies

Omega Performance announces its in-depth 90-minute, interactive web conference entitled: Successful Career Pathing in the Call Center. scheduled for Wednesday, June 21, 2006 at 12:00 PM EDT.

Charlotte, N.C., June 1, 2006—Omega Performance announces its in-depth 90-minute, interactive web conference entitled: Successful Career Pathing in the Call Center. The web conference will be led by Anne Ivey, senior vice president and contact center director, and Connie Hritz, senior vice president of research and development. This web conference—teaching a business how to better establish career planning for call center agents—will be held Wednesday, June 21, 2006 at 12:00 PM EDT.

Ivey’s and Hritz’s conference will lead attendees through the process of developing a career path as a key component of their organizational roadmap. Together, they will underscore career pathing’s impact on the call center’s bottom line, explain the difference between a skill path and a career path, identify the criteria for maximizing the potential of each new hire, and demonstrate how to plot the first 12 months of an agent’s professional development. Joining them as a testimonial will be Steve Angell, vice president of Huntington National Bank, who will detail how Omega’s expert career planning methodology improved his organization’s customer experience, increased employee morale and satisfaction, reduced turnover, and increased sales. To register for the web presentation, visit http://www.omega-performance.com.

“Successful career pathing ensures that call center managers develop and retain the right staff,” said Omega Performance’s Ivey. “This web conference will give attendees the tools they need to create a successful career pathing plan.”

Successful Career Pathing in the Call Center is one in a series of web-based events Omega Performance is hosting in 2006

About Omega Performance
Omega Performance has enabled more than 2,500 firms worldwide to drive and sustain improved business results. The company is a wholly owned subsidiary of Informa plc (INF on the London Stock Exchange), the leading international provider of specialist information and services for the academic and scientific, professional, and commercial business communities. Informa has over 150 offices in more than 40 countries and employs over 7,000 staff around the world. Omega Performance is headquartered in Charlotte, N.C., USA, with major offices in Australia, Canada, China, Greece, Nigeria, Singapore, South Africa, and the United Kingdom.